All our deliveries take place within 2 to 7 working days of receipt of your payment.
In a single exceptional case, your order may be delivered in 2 separate shipments on the same day.
The shipping costs for orders with a purchase amount of 200 euros are free, provided that this order can be shipped in one go.
For home orders under 60 euros you pay 5 euros.
Should we unexpectedly deliver the wrong item, we will return it at no cost and deliver the correct item. In addition, all your purchases are revocated, which means that you have the right to rescind the purchase remotely within 14 working days of delivery without giving a reason.
The return costs of shipping are for our account if:
- we have delivered the wrong product
- we have delivered the wrong numbers- the product has arrived damaged at
In all other cases, the return costs of shipping are at the customer's expense. However, we will credit the purchase amount as well as the original delivery fee (as stated on the invoice) and refund it to the customer's account within 3 working days.
When you want to exchange an item, we ask you to contact one of our employees by phone:
+32 475 41 10 02
You will then learn the correct way of doing this without much hassle. During business hours (11:00 to 17:30, Monday to Friday) we will be happy to speak to you personally. Outside office hours, you can also send an email to: [email protected]